Under the "Hidden files" folder, select Show hidden files and folders. Uncheck "Hide protected operating system files". In the Windows taskbar, click Start > Programs > Accessories > Windows Explorer. If there is a folder or file you do not have on your computer, skip to the next step. This is because you may have installed Norton Internet Security or Norton Personal Firewall. Note: Some of the files or folders in these steps may not be on your computer. To remove Norton Internet Security or Norton Personal Firewall folders and files
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